{"id":6009,"date":"2013-07-30T19:14:09","date_gmt":"2013-07-30T23:14:09","guid":{"rendered":"http:\/\/thundercloud.net\/infoave\/new\/?p=6009"},"modified":"2013-07-30T19:20:55","modified_gmt":"2013-07-30T23:20:55","slug":"cynthia-says-malwarebytes-is-one-of-the-good-guys-again","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/cynthia-says-malwarebytes-is-one-of-the-good-guys-again\/","title":{"rendered":"Cynthia says Malwarebytes is one of the good guys again"},"content":{"rendered":"

Cynthia received an answer from Malwarebytes<\/strong><\/p>\n

I did received an email from Malwarebytes because I had written to them several times to let them know how disappointed I was that they had changed their protection. They have issued a statement that they are going back to including all the things they took out, and more, in response to popular demand. That\u2019s what the link they sent me said. Just thought I\u2019d mention it.<\/p>\n

I have reinstalled my MBAM Pro and the tech who is working with me at EAM said that EAM and MBAM together would provide very robust protection.<\/p>\n

Our answer and comments
\n<\/strong>
\nYes we read their blog; we are aware of their latest promises. They still have not answered our email.<\/p>\n

Did you know that Cloudeight was the only company with the guts to tell the truth about and blow the whistle on Malwarebytes? We gave them three months to respond to us – and we kept them on our recommended list during that time, but still they never had the courtesy to contact us directly. Now, articles based on our research and our testing of Malwarebytes on dozens of computers have now sprung up across the web. But we were the only ones out there three months ago raising flags about Malwarebytes. And we can’t help but think, we are the reason, the only reason, why Malwarebytes is trying to walk back their horrible decision to leave their users in the lurch.<\/p>\n

Now the question is – which company are they? Is Malwarebytes the company of the past few months who told users that the PUPS weren’t that bad and easy to remove — and besides, people could easily avoid them — so they took them off their detection list? Or are they company who now urges other anti-malware to join them in their “new” “aggressive” fight against PUPs?<\/p>\n

We think if Malwarebytes is really serious, they’ll start calling PUPs (Potentially Unwanted Programs) what they really are — malware — and quit tip-toeing around the word “malware” using euphemisms like PUPs. What about it Malwarebytes? Are you serious enough about your new fight against malware to call a spade a spade?<\/p>\n

There is a trust issue now with Malwarebytes — and trust must be earned not given back in response to a PR blog. Let’s see proof. Let’s see facts. Let’s see an apology to all the people they let down. Let’s see an explanation why the left their users with a program that was a shadow of what Malwarebytes used to be. No one should give Malwarebytes their trust again until they prove they’ve earned it – and they aren’t going to earn it by posting nice promising blog about how tough their new tough stance is going to be. Let’s see what they do; make them prove it.<\/p>\n

And they have to two more things to convince us they are serious:<\/p>\n

1. Apologize to every one of their users whose computers were being infected with malware while Malwarebytes detected nothing and users were trusting their computers to them.<\/p>\n

2. Explain why the decided to remove ASK, Conduit, Web Cakes and all the other ubiquitous malware from their definition files in the first place.<\/p>\n

We think they need to earn our trust back. And we’ll never trust them again until they prove they’re serious this time — and they do the two things we mention above. They owe all of us an apology and they need to explain honestly why they changed in the first place.<\/p>\n

Do we think they’ll ever do this. Not really. We’d be shocked if they did. But if they do, I’d be happy that Malwarebytes — a company we once trusted and admired — is back on the side of all of us who fight so hard to expose the billion-dollar hooligans who make money by tampering with people’s computers — and trick them into installing their garbage. ASK, Web Cakes, Smilebox, Inbox Toolbar, Conduit and most of the others know that you’re not going to install anything they make unless you’re tricked into it — because the things they make are junk program designed for one purpose only – to line their pockets with ill-gotten money extracted from unwary users and from the advertisers they mislead. By hijacking your browser, your default search engine, your browsers start pages, by redirecting URLs, and by injecting ads into your searches, on pages you visit, and even on your own computer — these companies are getting paid for clicks they didn’t earn and ruining your browser and even your computer in the process.<\/p>\n

Malwarebytes let us down — but more importantly, they let everyone of their users down. I think the least they could do is apologize and explain why they decided several months ago to leave all their users vulnerable to the things they used to detect and remove — and those were the things that all of you are most likely to be infected with.<\/p>\n

Let’s see what they do in the future — and make them earn back the trust we all once freely gave them – the trust they had earned. It’s going to take more than promises and polished public relations blogs. We want to see them apologize to every one of their users who trusted them – to every one of the users they let down. And we want them to explain why they stopped detecting “PUPs” in the first place, and why they answered our readers who wrote them by saying PUPs weren’t all that bad — they were easy to avoid and easy to uninstall — neither of which is true. If it were true, 90% of \u00a0the computer we have worked on, most of which were “protected” by Malwarebytes, wouldn’t have been loaded with malware –or as Malwarebytes likes to say, PUPs.<\/p>\n

 <\/p>\n

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 <\/p>\n","protected":false},"excerpt":{"rendered":"

Cynthia received an answer from Malwarebytes I did received an email from Malwarebytes because I had written to them several times to let them know how disappointed I was that they had changed their protection. They have issued a statement that they are going back to including all the things they took out, and more, in response to\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1655,1669,1654,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/6009"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=6009"}],"version-history":[{"count":5,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/6009\/revisions"}],"predecessor-version":[{"id":6014,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/6009\/revisions\/6014"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=6009"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=6009"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=6009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}