How to Get Windows 10 Help from Microsoft Right From Your Computer
How many of you knew that you can get help from Microsoft by phone in less than five minutes (usually)? Yes you can! You can get support for Windows 10 right from your computer. Yes, indeed you can, I tells ya! You can have Microsoft call you back or schedule a time when they can call you.
It’s easy to do. Here’s how:
In the taskbar search (Cortana) type Support.
You’ll see Contact Support — Trusted Windows Store app:
Now, click on Get Help (above). You have to wait while Microsoft Virtual Agent loads. It can take a minute or two.
Type you your question – any question – at the bottom and click on the little paper airplane icon to send your message. There’s a really good chance the Virtual Agent with all its (her?) artificial intelligence won’t have a clue what you’re asking or will provide answers that seem non sequitor. No matter – you want to talk to a real person right?.
So, when the virtual agent asks you if the info she/it gave you solved your problem, click No:
After you click “No” you’ll see this:
Then you’ll be able to have Microsoft call you back (virtually anywhere in the world) or schedule a time when you want them to call you back.
For this tutorial, we chose to have Microsoft call us back. We typed in our country (United States) and our phone number and within 3 minutes Microsoft called back. In the screen shot below, we show New Zealand as our country – just to show you that you can have Microsoft call you back regardless of where you live.
So, if you’re having a problem with Windows 10, you can have Microsoft call you back or you can schedule a call right from your Windows 10 PC.
NOTE: Basic support is free. However if you have a problem that would require Microsoft to connect to your computer to fix the problem there may be a charge. The charge will be based on the complexity of the service required. However you can chat or talk with a Microsoft employee, free of charge.