What to Do If Windows 10 Won’t Boot

By | March 22, 2017
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What to Do If Windows 10 Won’t Boot

Windows 10 offers you ways you can recover if your computer won’t boot. We’ll try to cover most of them here. 

Windows 10 has the Windows Recovery Environment (Windows RE), which gives you essential tools for troubleshooting issues and repairing startup problems.

After two unsuccessful startups, Windows 10 should automatically boot up the third time in to Windows 10 RE (Recovery Environment) Advanced Options menu. If it doesn’t do that automatically, you can usually force it, by restarting your computer while holding down the Shift key to bring up the Advanced Options menu. We have had several people verify that it worked well for them.

You can also start Windows RE from a Windows 10 installation DVD or USB, from a recovery drive (which you can make yourself — see this page), or from the recovery partition on your device, if that option is available.

When you are having problems starting Windows 10 or if you want to do troubleshooting, use System Restore, or use other Windows tools, you can open the Advanced Options menu manually by restarting your computer while holding down the Shift key.

The initial “Choose An Option” menu allows you to click Continue to start Windows normally. This is the option to choose if your system automatically booted into Windows RE (Recovery Environment) because of a minor issue that doesn’t need repair. If you click “Troubleshoot” in the “Choose an Option” menu, you’ll see options similar to those below:

If you click on Advanced Options (above), you’ll see the following menu:

The options above explained…

System Restore

Allows you to choose a restore point created earlier and restore the system configuration.

System Image Recovery

Replaces everything on the computer with a system image created using the Windows Backup utility from Windows 7 or later. (This utility is available in the Control Panel,
via the System Image Backup link, at the bottom of the File History option.)

Startup Repair

If you choose this option, Windows attempts to diagnose and automatically correct common boot problems.

Command Prompt

Opens an administrative command prompt, where you can use commands and command-line tools.

UEFI Firmware Settings

Allows you to change startup settings such as boot order and Secure Boot. On an older PC with a legacy BIOS, this option leads to the Startup Settings menu instead.

That about covers it all.

It might be a good idea to print this out and keep it near your computer … just in case!


2 thoughts on “What to Do If Windows 10 Won’t Boot

  1. Sue

    My husbands computer will not boot. Even holding down the shift key did not work to bring up the Windows 10 RE/advanced options menu. When trying to boot it brings up an error box with the heading dwmx.exe – application error. Then in the box it states: The application was unable to start correctly (0xc0000005) . click OK to close the application.
    It then goes to a blank screen.

  2. Sue

    I just did a search on dwmx.exe and it stated it was a Trojan downloader. Can this even be fixed without being able to boot?


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