How to Make Sure Our Newsletter Goes to Your Gmail Inbox

By | April 12, 2019
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How to Make Sure Our InfoAve Premium Newsletter Gets to Your Gmail Inbox

Gmail has great spam filters but they’re not perfect. They’ve been tweaking them and updating them and fine-tuning them, but sometimes, they get it wrong. And, so, sometimes the content of our InfoAve Premium newsletter triggers Gmail’s spam filters and our newsletters ends up in your spam folder.

Our Cloudeight InfoAve Premium newsletters have been sent every Friday for 809 weeks. We have never missed a week. If we ever had to skip a week we’d notify all subscribers by posting it on Facebook, our Website and in our InfoAve Daily newsletter.

If you subscribe to our newsletter with Gmail, and if you some Friday (or Saturday  – depending on where you live) you don’t receive our Cloudeight InfoAve Premium newsletter, you can be sure it’s been sent to the Gmail spam folder.

First, you’ll need to find the Spam folder and open it.

In Gmail, your “Spam” folder is hidden. You’ll have to click “More” so your spam folder shows.

Cloudeight InfoAve Gmail Tips

Click “More” to expand the list.  Find Spam in the list and open it.


Cloudeight InfoAve Gmail Tips

Find our newsletter in the spam folder…

To make sure our newsletter never ends up in your spam folder again,  do this:

1.) Select our newsletter by clicking on it.

2.) Click on the 3 vertical dots icon as shown below.

3.) Choose “Filter messages like these” from the dropdown menu.

In the next dialog, make sure the From field says

Add the words “Cloudeight InfoAve Premium” (no quotes) in the “Has the words” field.

Click on “Create filter”.

In the “Create filter” dialog make sure the following boxes are checked:

“Never send it to spam”

“Always mark it as important”

“Also apply filter to matching messages”

Then click “Create filter”.

Cloudeight InfoAve Gmail Tips

Once you’ve created the filter our newsletter should never go to your spam folder again. However, the filter only applies to email you receive from now on. We still need to get our newsletter out of the spam folder and into your inbox.  With the newsletter selected, click on “Not spam” as shown below:

When you click “Not spam” it will immediately move our newsletter to your Inbox. This should normally prevent it from being sent to the spam folder in the future, however, Gmail’s spam filters are also based on content. Since our newsletter’s content varies widely from week to week, it’s possible that Gmail will, from time-to-time send our newsletter to the spam folder if something in it triggers the spam filter. So, to be sure, create a message filter for our newsletter to prevent it from going to your spam folder in the future.


3 thoughts on “How to Make Sure Our Newsletter Goes to Your Gmail Inbox

  1. Kathy

    Thank you for the Gmail/spam info. I have found your Newsletter in my spam folder a few times recently. I always mark it as Not Spam and it goes to my Inbox. I’ll do it your way and hope that will fix it for good.

  2. Gail Bartley

    Thank you for all this information. I did as you instructed but the newsletter still was not in the Spam folder so I could not go further. Well, actually gmail asked for Feedback. They won’t be pleased with what I had to say but I sure feel a lot better now.

  3. Gail Bartley

    I wanted you to know that I think it will be working ok from now on. Being the stubborn old gal that I am I went back to gmail and was able to find the latest premium newsletter and it has been moved and seems to be settling in nicely. I had to use a different method than the one you described but it worked!

    Thanks you much!


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