Today we are officially suspending our recommendation of Malwarebytes as the best utility to remove malware from your computer. While it is still a good tool to remove serious Trojans from your computer, there are better trojan removers, and better rootkit removers. Malwarebytes value, in our opinion was its ability to detect and remove the most commonly found form of malware (which Malwarebytes called PUPS) which are adware toolbars, browser hijackers, homepage hijackers and search engine hijackers.
While Malwarebytes has not answered our email to them, they have answered several of our subscribers who wrote expressing their concerns; they all received the same canned answer from Malwarebytes which, by omission, admits they’ve stopped detecting PUPS, ostensively because these are things some people want — and if they don’t want them, they are easy to remove. Neither of those things is true. We have yet to find anyone who wanted Ask Toolbar, Conduit’s toolbars, Search Scopes, Installmate, or any of the dozens of other malware programs and toolbars we find on peoples’ computer every single day. In fact, most people are shocked they even have them installed.
If we can’t trust Malwarebytes to remove the most commonly found malware, then we can’t recommend it to you any longer.
We have no idea why Malwarebytes has taken this tack. We can only speculate that something has changed behind the scenes — we can only hope they haven’t changed because of threats received from the multi-billion dollar malware toolbar industry, or worse, because they’ve received compensation from these kinds of companies. We cannot say. All we know is that Malwarebytes greatest value to us and do our readers was its ability to detect and remove malware toolbars and hijackers that often times crippled users’ browsers, redirected their searches, took over their home pages, and hurt their computer’s performance.
Any good anti-virus should be able to detect the most malicious Trojans. And while Malwarebytes may be a viable backup to a good antivirus, that was not why we recommended and endorsed it.
So today, we’re pulling our recommendation of Malwarebytes and we’re conducting tests on several other promising anti-malware programs. If and when we find one that works as well and as safely as Malwarebytes once did, we’ll let you know right away.
This is not something we wanted to do. We have waited weeks and weeks for Malwarebytes to explain why they’ve changed. They have never answered our email. So, at this point, because we can’t trust Malwarebytes to detect and remove the most ubiquitous malware — the kind that infects most of the computers we see every day, we can no longer recommend Malwarebytes to you.
If, in the future, Malwarebytes decides to return to their former higher standards, we will certainly take a look at it, test it, and if it is as good as it once was, we will certainly recommend it to you again.