Saturday Bonus Questions and Answers – 031123

By | March 11, 2023
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Saturday Bonus Questions and Answers – 031123

Let us be the 9,212th to remind those of you who live in countries/states where twice a year we play with the clocks – to set your clocks ahead one hour before you go to be tonight. Or, if you’re like me, do it in the middle of the day so you can pretend all evening you’re ahead of the world and already on daylight saving time – although computers, cable boxes, and internet-connected things will remain on standard time until 2:00 AM on Sunday, March 12, 2023. So, does anybody really know what time it is?

Enough of that… it’s Saturday, which means it’s TIME for another edition of Saturday Bonus Questions & Answers.

Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we’re featuring some of the questions and answers from past issues of our InfoAve Weekly newsletters. 

These questions & answers were selected at random from past InfoAve Weekly newsletters.

Please help us to continue to help you with your Windows computer questions and help you to stay safe in the crazy world of the Internet. We need your support – even the smallest gift helps us. Please… help us by making a donation.

Saturday Bonus Questions and Answers – 031123

Brenda wants to change the size of the taskbar icons on her computer
Hi Guys. I have just updated to Windows 11 and although it is not very complicated I find I am struggling with a few things. Some of them I will be able to work out I hope, but the one that has me beat is…how do I reduce the size of the icons on my taskbar? I like them to be small but they are quite large. I went into Taskbar settings but couldn’t find anything helpful. I would be so grateful if you could advise me on how to do this. Thank you and kind regards. Brenda.

Our answer
Hi Brenda. Unlike Windows 10 and most versions of Windows before it, Windows 11 does not have a simple setting to show small or large icons. One way to change the size of the icons is by editing the registry which we do not recommend as doing it may cause problems such as taskbar misalignment and more serious problems.

Luckily, there are BAT files you can download and run to change the size of the icons on your taskbar to small, medium, or large (default). See this page to download the BAT files and instructions.

We hope this helps you, Brenda.
Brenda wrote back: “Thank you! That was easy! Brenda.”

Pearl needs to convert an MS Word document to PDF
I needed to change an MS Word document to a PDF (of a JPEG). How do I do that? Is there a program to do that?

Our answer
Hi Pearl. You can convert any file to PDF using Windows 10’s (or Windows 11) Print to PDF feature. See our tutorial here.

Another easy way to convert a Word document to a PDF file is to use one of the many free online tools. Here’s one we’ve featured before…

All you have to do is visit that page, select the Word doc you want to convert to PDF, and click the convert button. You’ll see it says “Converting” then when the conversion is done, you will see a download button appear. Click the download button to download your PDF file.

We hope this helps you, Pearl.

David wants to add the Brave search engine to MS Edge
How do I add the Brave search engine to Microsoft Edge? It is not in the list of search engines shown in Edge. Thanks.

Our answer
(Answer updated on 3/11/23)

Hi David.

Open Microsoft Edge and enter the following into the address bar at the top: edge://settings/searchEngines

That should take you straight to the “Manage search engines” settings section. In Manage Search Engines, click on the “Add” button and enter the following:

Search engine:

Keyword: (this can be anything you like, for example “:br” or BRAVE instead of “” )

URL with %s in place of query:

After you’ve done that, click the “Save” button to add the Brave Search engine to your Microsoft Edge browser’s search engine list.

We hope this helps you, David.

Daniel wants to send large files by email but…
I’ve been watching all of your daily and weekly newsletters religiously for years. I learn a lot of things and I thank you very much. Occasionally we need to send someone a big email, for example, 50 MB, 150 MB, or even larger. But we are limited to 10 MB with Bell (or ISP) or 25 meg with Gmail. Could you suggest a free site on the internet or a program that would allow me to send large files to a person for free? Thank you very much for your help. Yours sincerely, Daniel.

Our answer
Hi Daniel. Thanks very much for your nice comments. There are many free “big file” transfer services that allow you to share large files up to 10 GB. They all work in the same way. You upload the large file(s) you want to share and a link is created that you can share with the recipient(s). Essentially, you upload the large file and send an email with a link to download the file(s) to anyone you want to share the file(s) with.

Here are two such services:

Most of these kinds of services require you to sign-up for a free account. And generally, free accounts have limitations as to the size of the file (but much larger than the 150 MB you mentioned).

Of the two services mentioned above, they have file size limits for free accounts of 10 GB and 2 GB respectively. Another limitation of the free accounts is that your recipients will have to download the file within a certain number of days or it will be deleted. But if you are looking for a free, easy, way to share large files this is the best way – unless you have a Gmail account (which you can get free). If you have a Gmail account you can share large files using Google Drive – you can read more about that here.

We hope this helps you, Daniel.

Anne says she was hit by a scammer
Hi. I was hit by a spammer today. It was a Microsoft scam and my computer was frozen. This guy from the Microsoft number I called said he would take care of it. He installed the LogMeIn Rescue applet. I can see it I’m my Windows program files (x86) but don’t know how to remove it. He accessed my computer remotely, but we aborted the call as we thought it was a scam. I need your help. I think I still have a session left with you. I ran an Emsisoft scan and all came back clear. I hope to hear from you soon.

Our Answer
Dear Anne. Microsoft does not ask you to call them and ask you to let them access your computer. You fell for an ad scam and called a number and let someone access your PC. Whoever it was it was not a Microsoft employee. Keep in mind that an antivirus program will not protect you from you voluntarily allowing someone remote access to your computer.

If you paid the scammer anything, you should contact your credit card or bank and let them know you were scammed. If you gave this person access to your credit card or bank account information, you will need to have those account numbers changed. It is a good thing that you hung up and cut them off.

Be assured though that there was no block on your computer. All you had to do was close your browser and/or restart your computer.

Here are some articles we have written about this sort of thing.

If you are not getting our newsletter, you can signup for free.

Sign up for our weekly newsletter hereSign up for our daily newsletter here.

If you are requesting a session for us to take a look, please use our request form found with your direct care key order.

We hope this helps you, Anne
Note: Anne scheduled a session with us via our Cloudeight Direct Computer Care service and we found no evidence of any hacking or malware on her computer.

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Antoinette wants to change her desktop background and change her settings so she doesn’t have to sign in
I thought I had saved the message in which you told someone how t eliminate the need to sign in each time I left the computer for a short time and came back to it. I followed those instructions but did not realize that the picture that remained on the desktop was one I disliked. It was changing often before that. Now I would like to undo the change so I can change the picture to one I like and don’t know how to do that. I did not like having to sign in each time and was happy when you told someone else how to change that. Now I can’t find the instruction so I can reverse it till a nicer picture comes on the desktop. Can you help me, please? Thank you so much. Antoinette

Our answer
Hi Antoinette. First, to change your background picture, right-click on your desktop and choose “Personalize” from the menu. Personalization settings will open. Under Background, make sure “Picture” is selected. Then choose a picture from the selection under “Choose your picture” or if none of those are what you want, click on the “Browse” button to choose any suitable picture from anywhere on your computer. Once you choose the picture choose a “fit” that makes your picture look like you want it to on your desktop.

Cloudeight InfoAve Windows Tips & Tricks

If you’re asking about changing the Lock screen background, right-click on your desktop and select Personalize. When the Personalization settings window opens, click on “Lock screen” on the left, and under background choose Picture and browse to the picture you want to use.

As far as signing in each time, I’m not sure what you’re asking. But you can eliminate having to sign in each time you use your computer (in most cases). However, We strongly advise you to use some kind of sign-in (PIN, PASSWORD, etc.). Allowing anyone to access everything on your computer unrestricted is not recommended. A 4-digit PIN is easy to remember and vastly safer than having no sign-in. But if you want don’t want to sign in at all, do this:

1. Hold down the Windows key and tap the r key.
2. In the Run box that opens, type


and press Enter.

3. In the dialog that appears, select your user account and then uncheck the box next to “Users must enter a name and password to use this computer.”

4. Click Apply/OK. 

Cloudeight InfoAve Windows Tips & Tricks

We hope this helps you, Antoinette.

Antionette wrote back: “Oh, thank you SOOO much! It makes such a difference to me, really, and I so appreciate your help, as always. Antionette.”

Ken upgraded from Windows 10 to Windows 11 and now some of his programs are missing
I upgraded to Windows 11 and now I do not have all the installed programs I had on Windows 10. How do I find all these programs in Windows 11?

Our answer
Hi Ken. The programs you see when you open the Windows 11 Start Menu are not all the programs you have installed. To see all the programs installed, you’ll need to click on “All apps”. You’ll see a complete list of all installed programs in alphabetical order.

Cloudeight InfoAve Windows Tips & Tricks

Further, you can remove, add, and customize the Windows 11 start menu. You can add or remove or change the order of anything you see on the main menu. Just right-click on anything on the main start menu and you’ll see the option to “unpin” (remove) from the start menu. If you click on All apps and find programs you want to add to the main start menu, right-click on them and choose Pin to Start. You can also drag the icons around the start menu to put them in any order you want.

We hope this helps you, Ken.


Mary Ann encounters a scam
Our Acer computer has a pop-up warning from Windows Defender. The message says that Windows Defender has been locked down. We had a trial version of the Emsisoft, but I think it just ran out. We do have a Cloudeight SeniorPass for this computer. Can you help us? I am afraid that something is attempting to hijack this PC.

Our answer
Hi Mary Ann. This is a scam. It’s not something on your computer, it’s a scam ad that appears in your browser. It’s not from Windows Defender at all it’s from an ad that wants to make you believe it’s Windows Defender. But the fact is, it’s not even called “Windows Defender” anymore, it’s called Microsoft Defender. They tell you your computer is “locked down” trying to scare you into calling a phone number or clicking a link for help. It’s just a scam and it can’t hurt your computer unless you call the phone number or link shown in the ad and allow the scammer to access your computer remotely.

No antivirus can protect you from ads like these. You should install a good popup blocker like uBlock Origin to prevent this from happening to you in the future.

You should also clear your browser’s history and cache to prevent this from recurring. Here is our tutorial on clearing your browser’s history and cache. This tutorial covers Chrome, Edge, and Firefox browsers.

If you need more help or have more questions, please let us know, Mary Ann.

Eldad asks about OAuth2 email authentication
Hi. I read in your Infoave Weekly newsletter about OE Classic will comply with Gmail authentication requirements – OAuth2 – in due course. My question is: Do you know something similar about Mozilla Thunderbird? I’m using this email client for years, and want to continue using it. Thanks, Eldad.

Our answer
Hi Eldad. OE Classic currently supports OAuth2.

Thunderbird has supported OAuth2 for a couple of years, so all current versions of Thunderbird already support this authentication method.

If for some reason your Gmail was not set up using OAuth2, you can easily set it up again without losing anything. When you set up your Gmail account in Thunderbird, you will see a Gmail sign-in page appear where you can sign in to Gmail with your username and password. Then the authentication details from Gmail are passed to Thunderbird – it’s automatic. But you don’t have to do this unless you have problems on May 30, 2022, and we don’t think you will.


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Doris asks about RealPlayer and Movies & TV on her Windows 10 PC
I have RealPlayer on my Windows 10 desktop computer. There is also the “Movies & Tv” app installed. When I download a video to Real Player the video also goes to the program Movies & TV, which is fine. My question is, I would like to save the videos to a Thumb Drive but I can’t find any way to do that from either RealPlayer or Movies & Tv. Can I do that and if so How. I’m not that computer smart. Thank you for your help.

Our answer
Hi Doris. RealPlayer is outdated and unnecessary. Besides that, many security apps consider it a PUP (Potentially Unwanted Program). We suggest you download and install a free media player called VLC from here. Once you install it,, you can make it your default media player for all media types. See this page for instructions on how to save any file you have open in VLC to your computer.

We hope this helps you but if you need more help, please let us know.

Kathy says Chrome does not open correctly
When I open Google Chrome it comes up in the bottom corner of my screen. I have tried everything to make it come up full screen but nothing works. I even tried reinstalling Chrome. Can you help? Thanks so much. Kathy.

Our answer
Hi Kathy. Can you grab a corner of the window and drag it up? I am not sure what you’re seeing.

You can also try right-clicking on your Chrome shortcut, click on “Google Chrome” > “Properties” >”Run” > “Maximized”– See the screenshot below.

Cloudeight InfoAve Windows Tips & Tricks

One more thing, uninstalling Chrome and reinstalling it does not usually fix problems like this because there is a folder in C:\Users\Your User Name\AppData\Local\Google that has to be manually deleted before you reinstall Chrome. This folder contains all your settings, extensions, history, etc. So if none of the above works, you can uninstall Chrome, delete that folder, then restart your computer (you must restart your computer before reinstalling Chrome), then reinstall Chrome. If you do this you’ll lose your bookmarks so you might want to save them before you do this if they’re important to you. You can learn how to save your Chrome bookmarks here.

Let us know if this helps you, Kathy.
Kathy wrote back. “Thank you so much! My Chrome is now opening full size. I appreciate you guys so much. You are always so helpful. Kathy”

Dick asks about Chromebooks
I need you to put your heads together, not too close though, and help me decide something.

I was watching one of the home shopping channels and they had an HP Chromebook for a pretty good price, which included a new printer and a few other goodies. I don’t need the extra goodies but it’s the first time I have considered a Chromebook. I have a Dell All-in-One Windows PC in my office with Emsisoft in it. A Chromebook seems like a perfect little companion computer to have next to me, in my family room to have readily available for looking up info, etc. Doing a small bit of research a Chromebook does not need an antivirus program as it does not get a virus. Also, it’s mentioned that you don’t need a big hard drive as it uses the Cloud.

Now, this is all I have found out about Chromebooks except that they are made by several companies. The HP seems like one of the best and most inexpensive. If you have a few minutes, in your busy schedule, could you let me know what you think of Chromebooks, which one might be the best one, at the best price? Also, what is your opinion on them not needing an antivirus program? Amazon seems to have a good selection at some pretty good prices. It’s just amazing that both of you are there for us, to help us through the computer gargle we read. Of course, you need donations to do this. I’m sure you like to go to the grocery store just like we do.

Our answer

Hi Dick. Thanks so much for your support and your nice comments.

Chromebooks are perfect for doing research, browsing the web, searching for things, online shopping, etc. They’re great as long as you don’t mind using Web apps for everything since you really can’t install programs on a Chromebook.

As far as what brand of Chromebook to buy, think of it this way…Chrome OS is an operating system, like Windows is an operating system. HP, Dell, Acer, and others offer computers using the Windows operating system and computers with the Chrome operating system. So, just about any major brand that you like would be just fine. Chromebooks don’t need as much RAM as Windows PC, so while 4GB of RAM is not enough for a Windows 10 or Windows 11 PC, it’s plenty for a Chromebook.

Most computer manufacturers now offer “Chromebooks”… so whatever brands you trust for Windows PCs you can also trust for Chromebooks.

Since you don’t install apps directly on the Chromebook but use them from the Cloud, then antivirus software is not essential. But as Chromebooks evolve, that could change.

We are not sure if this helps you much, Dick, It seems like you had it pretty well thought out before you wrote.
Dick wrote back: “Thank you so much TC. You confirmed some of the things I was curious about concerning Chromebooks. You and Darcy are so good to us computer folks. We appreciate you being there for us so I’m going to be there for you. I’m heading to the donation page right now. Dick”

Terry says Microsoft Edge tells him our site is dangerous
Microsoft Edge says you are a dangerous site because your Certificate is not valid – it’s self-signed. I know you are safe. How can I get that junk removed? I totally trust you and have since you and I met in the 1990s! AND, fabulous news, I root for you all the time. Cheers and Happy Spring, Terry

Our answer
Hi Terry. Thanks for your nice comments and for your long-time support.

It appears that you have a bad extension installed in Edge or you’re using a security program that isn’t working correctly. A site can’t “Self-sign” a certificate.

When you do some investigating, here’s what Edge says about…

Cloudeight InfoAve Windows Tips & Tricks

Cloudeight InfoAve Windows Tips & Tricks

So, Terry, whatever extension you’ve installed in Edge or whatever security program you’ve installed on your computer – is giving you incorrect information. If you’ve not installed something, then you’re ISP may be using some kind of filter that’s not working properly. A website cannot “Self-sign” a security certificate, it would make no sense. A site security certificate has to be issued by a trusted certificate authority – sites can’t just make one up and sign it themselves.

Marie says her Windows 11 Start menu and taskbar/Start menu search do not work...
I am running Windows 11. The start menu does not open at all and cannot type anything in the taskbar search. I have no idea how to correct this could you possibly help? Thank you, Marie.

Our answer
Hi Marie. Try this first. Turn off your computer using the power switch… and leave it off for five minutes. Make sure there are no power lights on. Then turn on your computer. Now see if your Start menu works.

If that does not work, try this…

Type CMD in the taskbar search and press Enter

When Command Prompt appears in the search results click on “Run as administrator”

When the Command Prompt opens, type the following at the prompt…


and press Enter. Make sure you type it exactly as shown. The System File Checker takes from five to ten minutes to run. It will scan for missing/corrupted Windows files and try to replace any it finds. After the scan is complete. restart your computer and try your Start menu.

Still not working? Make sure your computer is up-to-date. Type Windows Update in the taskbar search and press Enter. When Windows Update opens click on “Check for updates” and make sure your computer is up to date. If updates are installed and your computer has restarted, then try your Start menu.

More solutions…

If the problem started recently – say within the past 2 weeks, try using System Restore. Type RSTRUI in the taskbar search and press Enter. This will start System Restore. Select “Choose a different date” and click “next”. If there is a restore point available with a date that precedes the date your Start menu problems began, select it, and restore your computer back to that date. You won’t lose anything except any programs you installed after that date.

The one solution that we’re sure will work is resetting Windows 11. A Windows 11 reset completely removes your Windows installation and reinstalls Windows but keeps your personal files and folders. After a reset, you’ll need to reinstall any programs that did not come with Windows. A reset will fix your problems, but it is also the most time-consuming and work-intensive solution of all the possible solutions we’ve presented. If nothing else works for you, then we suggest you bite the bullet and follow the instructions on this page to reset your Windows 11 computer.

We hope this helps you, Marie.

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