A Website That Empowers Consumers
They say that necessity is the mother of invention, I say ‘they” are right. After spending 3 hours trying to straighten out an order with my wireless carrier yesterday, I was ready to blow a fuse. I spent 3 hours listening to crazy, nondescript music while on hold waiting for yet another customer service representative told me he or she would take care of it and call me back. Ya think they called me back? At least they could have played Christmas carols while I waited instead of cabbage music. But ya think Christmas carols would be politically correct?
It all began when I took advantage of a mail promotion about which it seems, the wireless company failed to notify its customer service representatives. Anyway, I bought into the promo – naive dolt that I am. I ordered two of the phones that were advertised. One was free the other was not – basically a buy one get one free deal. However, when my order arrived from UPS, I had been “upgraded” to phones that cost $80 more and neither was free.
The final straw was when one of the customer service reps asked me to send her photos of the promotional flyer for the free phone. Really? Like I’m making all this up? Oh well. I’ll be a sport. I dutifully scanned both sides of the flyer. saved them as JPEGs and sent them via email to the representative. She promised to call me back when she got the pictures and fix things up for me. She never called back and things never got fixed up.
That was it. I had had it. The pressure valves in my head were about to explode. But every dark road has a light on it somewhere. All that frustration and exasperation led me to Elliot Advocacy.
It’s a gold mine for frustrated consumers who are sick and tired of being on the treadmill that is trying to talk to a real human being and to talk to a human being who has the brains and the authority to fix problems.
We grayed out the email addresses, but you’ll find them posted at Elliott Advocacy.
In my state of aggravated exasperation, I found corporate executives’ contact information listed on Elliott advocacy. I promptly wrote an email to 3 different vice presidents explaining the merry-go-round I was on. And within 30 minutes of sending those emails, my phone rang. It was from a lady who worked for one of the vice presidents. In less than 30 minutes she had all my problems solved, My order was corrected, my phones upgraded for free, and I received a credit on my bill for all the trouble I had. And this happened only because I finally got the eyes and ears of someone who could help. Now I am a happy customer again.
If you are having a big problem with a product or service and you find yourself trapped in an endless rat-maze of misdirection while trying to find a real person who can help you, Elliott Advocacy publishes the email addresses of corporate executives. And if you have a serious problem with an order, a service or a product, and you contact the right person, there’s a good chance you’ll get it resolved… and pronto. The hard part is finding the right person.
The maze that is customer service for most large companies, was put in place for a reason. To take care of minor complaints, simple problems and the ever-present folks out there trying to get something.
But if you have serious problems and can’t seem to find anyone to help you, visit Elliott Advocacy and look up the email addresses of corporate executives. You might be surprised how fast your problems are resolved.
Let’s let Elliott Advocacy say a few words…
“Elliott Advocacy is a 501(c)(3) nonprofit consumer advocacy organization that empowers consumers to solve their problems and helps those who can’t.
We do it through direct consumer advocacy, journalism on an ad-free website and maintaining the largest database of executive contact information on the Internet for consumers.
…If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send our consumer advocacy team a request and we’ll investigate. Please read our frequently asked questions before getting in touch….
Elliott Advocacy is a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. You can also post your question on our public help forum. We’re here to help.
Besides contact information for corporate executives for most major companies, Elliott Advocacy can help you through its free consumer advocacy service.
When you’ve run the exhaustive treadmill of endless waiting on the phone, pressing one for this, and two for that, and 3 for something else, and all you want to do is reach a living, breathing person who has the power to help, you’ll find a lot of good information and some very powerful corporate contact information on the Elliott Advocacy website.