Some of the toughest Windows problems to solve are Windows Updates that fail to install. And if you’ve been using Windows Vista or Windows 7 very long, you’ve probably had problems with one or more Windows Updates. Microsoft is aware of this problem (don’t believe us? Microsoft offers a variety of “Fix its” for various Windows Update errors,… Read More »

Jeff wants to know if he can delete the older .NET Framework versions from his computer In a recent issue you had advice about Net framework and a tool to download to check the installations of it. My question is: do you need to have all the versions of net Framework loaded on one’s computer, starting from the… Read More »

Before we get started, we’ll tell you that you won’t find this on Microsoft’s Web site – although they allude to it several times. And there are a couple things you need to keep in mind first: Anytime you reinstall an operating system there’s a chance that something will go wrong and you’ll lose some — or a… Read More »

After now having helped over 1000 people with our Cloudeight Direct Computer Care service, we can tell you how much damage these so-called system optimization programs, you’ve seen advertised on TV, really do. It’s a shame that these companies make millions of dollars by preying on the gullible who really believe that installing a program like FinallyFast or MyCleanPC… Read More »

Bill says he’d love to use our stationery but Norton says our files are infected I have tried several times to download your stationery but I get a warning from Norton that there are Trojans in your stationery downloads. What’s up with that? I thought you guys were good guys? Bill Our answer It seems every week we’re… Read More »