Problems installing Windows 7 Service Pack 1

By | August 27, 2011
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Chet can’t download Service Pack 1 for Windows 7
For sometime now haven’t been able to download my update for service pack 1. Even after the PC laptop told me it was fixed. I’d sure like to know how to work around this glitch. Thanks for your help in the past on many other things and you are probably the best thing going in cyberspace these days. Best regards, Chet

Our answer
Hi Chet – and thanks. Try this…

Download the update directly – don’t use Windows Update this time from the following link – and be sure to select the correct download for your version of Windows 7 (32 or 64 bit). If you’re not sure, right click on “Computer”, select “Properties” and look under the heading “System”. Next to “Operating System Type” you’ll see either 64-bit Windows or 32-bit Windows.

For 32-Bit Windows 7 download: windows6.1-KB976932-X86.exe
For 64-Bit Windows 7 download: windows6.1-KB976932-X64.exe

The file will be downloaded to C:\users\your-user-name\downloads. Remember the file path and remember the name of the file, i.e. windows61.1-KB976932-X64.exe .

Next shutdown your computer and boot into Safe Mode with Command Prompt. To boot into safe mode, keep pressing the F8 key while Windows is booting. You’ll get a black and white boot menu – from that menu select “Safe Mode with Command Prompt”

Next to the command prompt (which looks liked C:\> ) type this:

CD C:\users\your-user-name\downloads . Your command prompt should look like this:


At the prompt, type in the file name you downloaded (either windows6.1-KB976932-X86.exe or windows6.1-KB976932-X64.exe ) and press Enter.

Windows 7 SP-1 should start running. Then let the windows reboot automatically and normally.

If you follow these instructions, you should find that Windows 7 SP1 has been successfully installed.

Let us know if this works for you.

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