What to Do If Your Windows 10 Computer Crashes

By | April 30, 2019
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What to Do If Your Windows 10 Computer Crashes

This is a comprehensive guide containing information you might need if something happens to your computer. Use the Print Friendly button at the top of this article to save a PDF copy of this so you’ll have it if you ever need it. We hope you won’t ever need this information — but it’s better to have it and not need it than to need it and not have it.

We recently had one of our subscribers write and tell us that their Windows 10 computer crashed so they took it to BestBuy and had it fixed. They paid BestBuy $200 to do a Windows 10 Reset. They could have done it themselves in less than an hour and saved $200. Don’t let that happen to you. 

Windows 10 gives users many more ways to recover from computer disasters than any previous version of Windows. Windows 10 Reset, for instance, lets Windows 10 users reinstall Windows without losing any personal files. 

How to reset your computer from the Advanced Boot Menu 

If your computer won’t boot into Windows, there’s a good chance you can boot to the Advanced Start Menu (learn how here) in Windows 10.

Once you’ve booted to the Advanced Boot Menu you can click on “Troubleshoot” and reset your PC from there.

Cloudeight Windows 10 Tips

 Cloudeight Windows 10 Tips

From the Troubleshoot menu, click on Reset this PC.

Resetting your Windows 10 computer gives you a choice of keeping your personal files or removing everything and then reinstalling Windows 10. You’ll need to reinstall any programs that didn’t come with Windows. But Microsoft makes this easier by leaving a list of programs that were removed by the reset in a text file that is left on your desktop after the reset process has completed.

How to reset your computer using a Windows 10 USB or DVD

If you can’t boot to the Advanced Boot Menu,  you can boot your computer using Windows 10 installation media – either DVD or USB flash drive. If you don’t already have a bootable Windows 10 USB or DVD, learn how to make Windows 10 installation media here.

Once you’ve booted into Windows 10, you can get to “Reset this PC” from Settings > Update & Security > Recovery > “Reset this PC”.  Read more about doing a Windows 10 Reset from the Windows 10 Settings menu here.

Cloudeight Windows 10 Tips

If your computer is running poorly and/or Windows 10 features seem to be missing, not working or slow to load, resetting Windows 10 will almost always help. Resetting Windows 10 will keep all your personal files, but you’ll have to reinstall all the programs you installed that didn’t come with Windows 10.  

Another option: Try a Windows 10 repair installation

If you have Windows 10 installation media you have another repair option. And that option is to perform aWindows 10 repair installation.  We explain how to do a Windows 10 repair install here.

Cloudeight Windows 10 Tips

Before you resort to resetting your PC or doing a repair installation… read this!

Before you resort to resetting or doing a repair installation of Windows 10, always try this tip first.

1. Type CMD in taskbar search.

2. When you see Command Prompt appear, right-click it and choose “Run as administrator”.

3. At the prompt type:


and press Enter. (Note there is a space between SFC and the slash.)

Cloudeight InfoAve Windows 10 Tips

SFC (System File Checker will take some time to run. It will tell you when it’s done. When it’s done, do not close the Command Prompt window.

4. When SFC is done, type the following  at the prompt in the Command Prompt window:

DISM /Online /Cleanup-image /RestoreHealth

Be certain you copy and paste that command – or be very careful and type it exactly as shown – including the spaces.

DISM stands for Deployment Image Servicing and Management. You can use DSIM /Online/ Cleanup-Image /RestoreHealth to scan the Windows image for component store corruption and perform repair operations automatically. It can take from 10 minutes to over an hour to run .. depending on the speed of your PC and how many errors are found.

Running these two commands in this order can fix many Windows problems and the risk level is zero.

If you’re having serious problems with Windows 10, the information in this tip just might save you some money and time.


4 thoughts on “What to Do If Your Windows 10 Computer Crashes

  1. Brian Marsh

    In the section re SFC in ( brackets ) it should say SPACE not SLASH between SFC and slash

    1. infoave Post author

      Thanks, Brian. It’s been corrected.

  2. Eileen

    I have tried all that you said here and it tells me unable to fix my pc
    It states; for automatic repair
    Log file; E;\recovery\windowsRE\Winre.wim\System32\Logfiles\Srt\Srttrail.txt

    I usesd all advanced options all state unable to fix pc.
    There are no recovery files now I had several there.
    All I can do is take it to a repair shop.
    Really can’t afford to. All I have now are my windows 7 dvds. I using my i[ad to write you.
    I have a new job to start at home. I’m disabled so I use this for a living.
    I just want to know if this can’t be fixed here then I must take it to shop.


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