The Elliot Report: The Consumer Advocate Headquarters

The Elliot Report: The Consumer Advocate Headquarters

They say that necessity is the mother of invention, I say ‘they” are right. After spending 3 hours trying to straighten out an order with my wireless carrier yesterday, I was ready to blow a fuse. I spent 3 hours listening to crazy, nondescript music while on hold waiting for yet another customer service representative who told me he or she would take care of it and call me back. Ya think they called me back?

It all began when I took advantage of a mail promotion about which it seems, the wireless company failed to notify its customer service representatives. Anyway, I bought into the promo – naive dolt that I am. I ordered two of the phones that were advertised. One was free the other was not – a buy one get one free deal. However, when my order arrived from UPS, I had been “upgraded” to phones that cost $80 more and neither was free.

The final straw was when one of the customer service reps asked me to send her photos of the promotional flyer for the free phone. Really? Like I’m making all this up? Oh well. I’ll be a sport. I dutifully scanned both sides of the flyer. saved them as JPEGs and sent them via email to the representative. She promised to call me back when she got the pictures and fix things for me. She never called back and things never got fixed up.

That was it. I had had it. The pressure valves in my head were about to explode. But every dark road has a light on it somewhere. All that frustration and exasperation led me to the Elliot Report.

It’s a gold mine for frustrated consumers who are sick and tired of being on the treadmill trying to talk to a real human being and to talk to a human being who has the brains and the authority to fix problems.

Most of you have used Amazon, right? If something goes wrong who can you contact? The Elliot Report puts that information at your fingertips!

I found corporate executives’ contact information on the Elliott Report. I promptly emailed 3 different people explaining the merry-go-round I was on. And within 30 minutes of sending those emails, my phone rang. It was from a lady who worked for one of the vice presidents. In less than 30 minutes she had all my problems solved, My order was corrected, my phones upgraded for free, and I received a credit on my bill for all my trouble. And this happened only because I finally got the eyes and ears of someone who could help.  Now I am a happy customer again.

If you are having a big problem with a product or service and you find yourself trapped in an endless rat maze of misdirection while trying to find a real person who can help you, the Elliott Report publishes contact information that big companies try to hide from us. And if you have a serious problem with an order, a service, or a product, and you contact the right person, there’s a good chance you’ll get it resolved… and pronto. The hard part is finding the right person.

The maze called customer service for most large companies, was put in place for a reason. To take care of minor complaints, simple problems, and the ever-present folks out there trying to get something for nothing.

But if you have serious problems and can’t seem to find anyone to help you, visit the Elliott Report and look up the email addresses of corporate executives. You might be surprised how fast your problems are resolved.

Besides contact information for corporate executives for most major companies, the Elliott Report can help you through its free consumer Report service.

When you’ve run the exhaustive treadmill of endless waiting on the phone, pressing one for this, two for that, and 3 for something else, and all you want to do is reach a living, breathing person who has the power to help, you’ll find a lot of good information and some very powerful corporate contact information on the Elliott Report website.

Let’s look at some more pictures, shall we? A picture saves 1000 words!

Not only can you find contact information for almost any company, but you’ll also find interesting reports and articles on the Elliot Report website.

Before we go, some word from the Elliot Report…

About the Elliott Report

The Elliott Report is a news site published by consumer advocate Christopher Elliott in association with Elliott Advocacy.

Elliott Advocacy is a nonprofit consumer advocacy organization that empowers consumers to solve their problems and helps those who can’t. It serves consumers through direct consumer advocacy, journalism, and by maintaining a directory of executive contact information.

Here are the team members who make it happen.

Christopher Elliott is the founder of Elliott Advocacy He’s the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes Elliott Confidential, a critically acclaimed newsletter about customer service.

If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll do our best to help. Send our consumer advocacy team a request and we’ll investigate.

Please read our frequently asked questions before getting in touch.

So, if you are lost in the maze that has become customer service, the Elliot Report can help. You can get company contact information that you can’t easily find anywhere else. And once you are there, bookmark the site. You may not need it now, but someday you know you are going to.

Take a trip to the Elliot Report right now!